The publish RocketRez revolutionises guest communication for tours and attractions with Relay appeared first on TD (Journey Day by day Media) Travel Daily Media.
Canadian excursions and points of interest platform developer RocketRez is slated to launch a brand new communication automation platform on Tuesday, twelfth November.
Named Relay, the platform is designed to revolutionise how points of interest work together with visitors.
RocketRez Relay will allow attraction operators to automate and personalise visitor communication at each stage of the visitor journey, from reserving confirmations to real-time updates and even post-activity suggestions requests, utilizing workflows administered from a central console and messages delivered by means of SMS.
This highly effective software enhances visitor satisfaction, will increase income by means of focused upsell alternatives, and reduces operational overhead by automating routine communication duties.
A have to simplify communication
RocketRez CEO John Pendergrast believes that Relay serves an instantaneous want in simplifying communication for excursions and points of interest, but in addition represents a step ahead towards a longer-term imaginative and prescient.
Pendergast mentioned: “Immediately’s Relay is all about simplifying communications, however that’s just the start. We need to deal with making communication between visitors and points of interest operators extra seamless, however as we launch extra options, you’ll see that our broader objective is way greater.”
He defined that he and his workforce are additionally taking a look at insights to assist operators perceive their knowledge higher as a way to make knowledgeable choices.
The brand new platform’s key options
Among the many options constructed into Relay are:
- Automated Messaging Workflows that enable operators to tailor each message to suit the visitor’s journey, guaranteeing they really feel engaged and knowledgeable from the second they guide till they go away;
- AI-Powered Workflow Builder that intelligently analyses your web site for key
- data, creating customised messaging sequences that suit your operations to avoid wasting time and guarantee each visitor receives the fitting message on the proper second;
- Actual-Time Updates that enable an attraction’s worker to ship visitors a direct
- message by means of SMS at any level within the journey; and
- Focused Upsell Alternatives to permit points of interest to drive further income with personalised provides for eating, merchandise, membership upgrades, and extra.
The publish RocketRez revolutionises guest communication for tours and attractions with Relay appeared first on Travel Daily Media.
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