World airline alliance Star Alliance not too long ago firmed up its key administration appointments geared toward additional enhancing its strategic give attention to a seamless expertise for member airline prospects as they profit from the Star Alliance community.
Star Alliance chief government Theo Panagiotoulias stated of those appointments: “I’m delighted to work with such a various management crew. They carry their in depth expertise from inside and outdoors the aviation trade to fast-track our mission of delivering a seamless buyer expertise at key contact factors of their travels.”
He added that these new appointees are keen about Star Alliance’s imaginative and prescient and executing on it, at all times with member airways’ end-customer in thoughts.
Meet the crew
Ambar Franco joins Star Alliance as vice-president for buyer expertise. Franco will lead the event and implementation of initiatives designed to boost the general buyer journey throughout the alliance: their reserving expertise, the expertise of shoppers at airports and after they join between Star Alliance member airways, after which to make sure their persevering with loyalty put up journey. She brings important experience from the journey trade, most not too long ago having held senior buyer expertise associated roles on the Mandarin Oriental Resort Group.
Luc Lachoix is Star Alliance’s vice-president for digital and know-how. Lachoix is chargeable for IT structure, operations, and safety, in addition to supporting the IT wants of Star Alliance’s Buyer Expertise and Loyalty enterprise areas. He has served in numerous roles within the airline trade, together with management positions at key journey know-how corporations together with Amadeus and Sabre.
Renato Ramos is the brand new vice-president for technique. Ramos drives Star Alliance’s strategic initiatives, enterprise planning, and cross-functional collaboration. Engaged at Star Alliance for the final seven years, he beforehand served as Director, Loyalty at Star Alliance. Ramos is a seasoned aviation knowledgeable who has held earlier roles at Avianca and LATAM Airways.
Gayatheri Silvakumer was appointed vice-president for individuals and tradition. On this capability, she leads the implementation of Star Alliance’s human capital and cultural improvement imaginative and prescient, specializing in expertise retention and organisational improvement. She has held a number of senior HR roles throughout numerous industries, working with organisations comparable to McCann Worldgroup, Bombardier, and Rolls-Royce.
